At Brina Bode, your satisfaction matters. If you are not completely happy with your purchase, you may return eligible items under the conditions listed below.
1. Return Eligibility
To qualify for a return:
-
The return request must be made within 3 days of receiving your order.
-
Items must be unused, undamaged, and in their original packaging.
-
Proof of purchase (order number or receipt) must be provided.
2. Non-Returnable Items
We cannot accept returns on:
-
Used or washed items
-
Final sale or clearance products
-
Opened hygiene-related items (e.g., bathroom accessories)
-
Gift cards
3. Return Process
-
Email us with your order number and reason for return.
-
We’ll send return instructions and a return authorization (if applicable).
-
Ship the product to the address provided using a trackable method.
Note: Unauthorized returns may not be accepted.
4. Return Shipping
-
Customers are responsible for return shipping costs unless the return is due to our error.
-
If the item is defective or incorrect, we will cover return shipping.
5. Refund Process
-
Once your return is received and inspected, you will receive an email notification.
-
If approved, your refund will be issued to your original payment method within 7–10 business days.
-
Original shipping fees are non-refundable unless the product was defective or sent in error.
6. Exchanges
-
We do not offer direct exchanges. Please return the item and place a new order.
7. Damaged or Wrong Items
If you receive an item that is defective, damaged, or incorrect, notify us within 3 business days of delivery with photos, and we’ll make it right.